Return & Refund Policy
DUBAI VAPE KING, customer's satisfactions is always our top priorities !
Customers can contact us within 24hrs from the day of recieving the item(s) except the NON-RETURNABLE item(s). If you have received defective or damaged, or any missing parts please email us emmediately. Claiming after 24hrs.or more will not be acceptable at all.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Flavor goods such as E-juices or Flavor Pods cannot be change or returned.
Any item thats not in its original condition, damaged or missing parts for reasons not due to our error is not returnable.
There are the certain situations where only partial refunds are granted (if applicable)
- Accessories in general - Device, Coils, Batteries, chargers, replacement glass etc.that has been opened.
- Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment / COD , within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org or messenger.
To return your product,
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. THANKYOU !