Return & Refund Policy

Dubai Vape King strive to ensure your complete satisfaction with every purchase. Due to the nature of vaping products and regulations, please review our policy carefully before initiating a return.

Eligibility for Returns & Refunds

  • Unopened/Unused Products: You may request a return within 7 days of delivery if the product is unopened, unused, and in its original packaging.

  • Defective or Damaged Items: Contact us within 48 hours of delivery with photo/video proof for a replacement or refund.

  • Incorrect Item Shipped: Notify us within 24 hours of delivery for a free replacement.

Important: For hygiene and safety reasons, used or tampered products cannot be returned.

Non-Refundable Items

The following items are not eligible for returns or refunds:

  • Opened or used vaping devices, e-liquids, and flavor pods.

  • Products damaged due to misuse, accidents, or unauthorized modifications.

  • Items purchased during sales.

Return Process

Step 1: Contact Us

  • Email vapearabia@gmail.com within 7 days of delivery with:

    • Order number.

    • Photos/videos of the product (for damaged/incorrect items).

Step 2: Return Authorization

  • If eligible, we’ll provide a Return Authorization Number and instructions.

Step 3: Ship the Product

  • Securely pack the item in its original packaging.

  • Use a trackable shipping method. You are responsible for return shipping costs unless the error is ours.

Refund Process

  • Approved Refunds: Processed to your original payment method within 5–10 business days after we receive and inspect the returned item.

  • Replacements: Shipped free of charge once the return is approved.

Age Verification

  • As per UAE law, refunds/replacements require valid age verification (18+).

  • Provide a copy of your Emirates ID or passport during the return process.

 Warranty Claims

  • Manufacturer Defects: Covered under warranty (if applicable). Contact us with proof of purchase and defect details.

  • Warranty does not cover damage from misuse, accidents, or unauthorized repairs.

Contact Us

For return/refund requests or questions:

  • Email: vapearabia@gmail.com

  • Phone/WhatsApp: +971 50 276 7233 (9:00 AM – 1:00 AM GST, Monday–Sunday)